Luxury Vehicle Rental

Partner and Member Cancellation Policies

Last revised: June 13, 2017

Cancellation by the Member

If a Member cancels a confirmed reservation within 1 hour of confirmation there will be no cancellation fee and any amount charged to the Member’s method of payment will be credited to the Member. If a Member cancels a confirmed reservation outside of the 1 hour permitted cancellation window the Member will be assessed cancellation fees as follows: after the first hour after confirmation but prior to 72 hours before the reservation start date/time a cancellation fee equal to 50% of the amount of the rental will be assessed. If the Member cancels within 72 hours of the scheduled start date/time the Member will pay for the entire amount of the rental without any discount, credit or allowance.

Cancellation by the Partner

We always expect Partners to honor confirmed reservations, but we also understand that reservations occasionally need to be cancelled for reasons outside your control. For such instances, you are able to cancel confirmed reservations on the mobile app and website when absolutely necessary. (e.g., mechanical breakdown or damage to the vehicle). When a confirmed reservation is cancelled by a Partner, the Member will receive a full refund

We understand that Partner cancellations are extremely frustrating, accordingly, LUXnow has a strict Partner cancellation policy in place to ensure that Partners honor confirmed reservations.

In the event circumstances beyond your reasonable control necessitate cancellation you will promptly notify LUXnow and the Member specified in the rental confirmation. Where the cancellation occurs more than 48 hours before the scheduled rental time no cancellation fee will be assessed. Where the cancellation occurs within 48 hours of the scheduled rental time but more than 24 hours prior to the scheduled rental time a cancellation fee equal to $150.00 will be assessed. Where cancellation occurs within 24 hours of the scheduled rental a cancellation fee of $300.00 will be assessed. LUXnow has the right to terminate a Partner at any time for any reason including recurring cancellations.